{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/eed883ca246b460f844e65ffd2be1c98\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/eed883ca246b460f844e65ffd2be1c98-40f45a91cd75ebd2.gif","duration":213.633333,"title":"Call Transcripts: What Advisors Need to Know","description":"Call transcripts are now available for customers and advisors on Keen. In this quick overview, Alex walks through why we introduced call transcripts, how they can benefit both customers and advisors, and what the customer experience looks like. We’ll also cover how transcription works, what to expect, and where to find more information about privacy and call transcripts."}