{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/efe6dd85edb14f77bbc7c281d0036049\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/efe6dd85edb14f77bbc7c281d0036049-a7aa0bc3cadf0608.gif","duration":254.778,"title":"Claims and Disputes","description":"In this video, I walk you through the Claims and Disputes module within RocketFuel, where you can submit claims on your behalf to the 3PL. I explain how to track your submitted claims and disputes, including the importance of submitting them within 60 days of the shipment. When opening a dispute, you must provide required fields such as proof of delivery, a description of the issue, and an invoice or receipt. I encourage you to familiarize yourself with this process and track your claims effectively on the Shipments and Claims and Disputes page. Please ensure you follow the outlined steps to successfully submit your disputes."}