{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f0d6ca75870d452fb81333a48fd7051d\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/assets/img/og/slack-protected-video.gif","duration":128.758,"title":"(P) - How to Process a Refund","description":"In this video, I will show you how to process a refund in two different scenarios. First, if you are at an event, you can find the rider and click on their name to access the rider details screen. From there, you can quickly refund classes by clicking the trash can button. If the person paid in cash, it will ask for a refund by cash; if they paid by card, it will ask for a refund to the card. You can also adjust the refund amount and choose to remove the writer from the race and results. For other items, such as hoodies or wristbands, you can only refund them in the accounting section. I will guide you through the steps to refund these items as well."}