{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f1799615d7f64d459faead184dcf53a7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f1799615d7f64d459faead184dcf53a7-8bf2685aaba011bb.gif","duration":176.619,"title":"General - Benefitly Broker Portal Chat Demo","description":"This Loom demonstrates the broker portal chat functionality to help plan members and reduce call handling time. The speaker shows that when Owen Wallace submits a question, the system automatically associates his group and plan and provides an AI answer that references plan documents, using the Simply Blue PPO details for his copay and coinsurance. They also note the chat links to plan benefits so users can browse high-level information or ask specific questions. The AI-guided approach is described as reducing average call time from about 17 minutes to under 5, around a 12-minute improvement."}