{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f2ece36ce75f4df8a66da88555f9f1db\" frameborder=\"0\" width=\"1656\" height=\"1242\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1242,"width":1656,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1242,"thumbnail_width":1656,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f2ece36ce75f4df8a66da88555f9f1db-1702006385824.gif","duration":693.7000000000004,"title":"gaiia - Ticket Settings and Configuration","description":"In this video, I walk you through the tickets module within Gaia, explaining how tickets are used to communicate both internally and with customers. I cover setting up ticketing system fields such as types, categories, and ticket closed reasons. I also demonstrate how to create a ticket, customize its details, add comments, and view updates. Watch this video to learn how to effectively manage and track tickets in Gaia."}