{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f2f21ef3e6cc4ef9a8996cf314d4895e\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f2f21ef3e6cc4ef9a8996cf314d4895e-00001.gif","duration":155.27,"title":"How to Accept or Reject a Pending Referral - 08102023","description":"In this video, I will guide you through the process of accepting or rejecting a pending referral assigned to you in Help on Demand. You will learn how to respond quickly and efficiently, and I will show you the steps to login and navigate to the Manage Referrals page. I will also explain how to identify pending referrals, view important details, and make your decision within the given time frame. Whether you choose to accept or reject the referral, I will provide clear instructions on how to proceed. Let's get started!"}