{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f2fcafd5d7c3465d89304bf8d0bce9c7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f2fcafd5d7c3465d89304bf8d0bce9c7-d341f28a0c65103e.gif","duration":104.361,"title":"Adding Notes, Assigning Actions, Closing Cases","description":"This Loom explains how to add notes, assign actions, and close resolve cases in Pharmacy Hive registers. Viewers can access the registers via the Registers button in the Quick Links panel, then add notes to an incoming item, with the submission date and time auto-generated as a sequential incident reference. The video also covers generating a copy of a full submission, recording whether follow-up is required, and adding follow-up notes with optional follow-up dates and times. It further shows how to log quality improvement escalation, including improvements implemented and due dates, and how to mark the status as complete once resolved."}