{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f3dc1bfc1efa450f8216fbf481b74655\" frameborder=\"0\" width=\"1376\" height=\"1032\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1032,"width":1376,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1032,"thumbnail_width":1376,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f3dc1bfc1efa450f8216fbf481b74655-6c92aa1207f9a72a.gif","duration":218.212,"title":"Setting Up a Workflow to Reassign Inactive Conversations 🛠️","description":"In this video, I walk you through setting up a workflow to reassign conversations when a teammate becomes unresponsive. We'll start by accessing the Finn A.I. agent tab and creating a new workflow from scratch, using the trigger for unresponsiveness after five minutes. I’ll guide you on selecting the channels for this workflow, including options like web, iOS, Android, and various social media platforms. Additionally, we can filter the audience based on specific teams if needed. Please follow along and implement these steps to enhance our conversation management process."}