{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f3fb652e6eac4e82b8f7aeb480d4276d\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f3fb652e6eac4e82b8f7aeb480d4276d-0f152b4993ea8bbf.gif","duration":70.209,"title":"Streamlining Wayfair Damage Claims with AI","description":"This Loom explains how an AI agent streamlines Wayfair damage claim reviews. It’s designed to list all open claims, analyze each complaint from the database, and recommend whether to refund or let the claim go. The employee interface shows the customer’s complaint text while the AI provides a visible reasoning process. The employee can then accept the AI decision or reject it and review the details."}