{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f40aedcaa69e4dcfa049a9c608303b6d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f40aedcaa69e4dcfa049a9c608303b6d-1716911068657.gif","duration":263.96,"title":"New Authorizing Agent Feature","description":"In this video, I will show you our new authorizing agent feature. When customers submit their information on the checkout page, they will now see a question asking if they are the authorizing agent. I will explain how this feature can be customized and provide an example using the state of Oregon. If customers answer \"no,\" they will have the option to provide additional information. I will also demonstrate how the authorizing agent section appears in the case details. This feature can be enabled for all or specific need types. Please watch the video for more details."}