{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f5dddbcce8494931ada59b517d37791b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f5dddbcce8494931ada59b517d37791b-2fab172a535c86bd.gif","duration":614.491,"title":"Understanding IVR Basics 📞","description":"In this video, I provide an overview of IVR, explaining its main purpose, use cases, and key functionalities within an IVR canvas. I discuss how IVR helps route inbound calls based on specific associations, trigger different flows, and enhance caller experiences. I also demonstrate configuring IVR settings and setting it live to impact call handling efficiency."}