{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f6bce8beb403409bb2c5a46aecf10d58\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f6bce8beb403409bb2c5a46aecf10d58-871cd03a4addb26e.gif","duration":178.646,"title":"Building and Managing Incidents in Your Dashboard 🛠️","description":"In this video, I walk you through the process of managing incidents in our system. After selecting my instance, I demonstrate how to create a new incident ticket, including filling out essential details like the short description and comments. I used a simple example where a customer was blocked out of their computer, and I submitted the ticket for tracking. I encourage you to follow along and try creating your own test tickets to get familiar with the system. Let’s start building and managing our incidents effectively!"}