{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f70b47e0d14d4242970fa425607b7111\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f70b47e0d14d4242970fa425607b7111-61f55e94113c580e.gif","duration":104.62,"title":"FAQ | Handling Transfers &amp; Escalations","description":"In this video, I discuss how our AI system can assist patients by answering their questions and handling inquiries. If a patient asks something outside the AI's knowledge, like complex insurance or billing issues, the system can seamlessly transfer the call to the front office and escalate the matter via email to ensure no patient is left without support. My goal is to ensure that we never leave a patient hanging, even if we can't resolve everything immediately. I encourage everyone to familiarize themselves with these capabilities to enhance our patient interactions."}