{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f71daa31b97e4d1d91eeb2fc44b0bedd\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f71daa31b97e4d1d91eeb2fc44b0bedd-bd1033172dc11d09.gif","duration":151.234417,"title":"Understanding Dispatches in Aurora","description":"In this video, I explain what dispatches are in Aurora and how they work. Dispatches represent incidents like support problems or damages that can be logged and assigned to specific operators or an entire team. I demonstrate how to create incidents, set urgency levels, and navigate to locations using Google Maps for servicing. I encourage you to utilize these features in the Aurora Suite to streamline our operations. Please make sure to check your assigned dispatches and prioritize them accordingly."}