{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f738f4e8e06640d9ac79b7c56c83af4a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f738f4e8e06640d9ac79b7c56c83af4a-90a2c91405c3e62d.gif","duration":210.23,"title":"Navigating CRM Integration Challenges and Solutions","description":"In this video, I discuss the challenges I'm facing with the new integration type in our CRM, particularly how it affects the event type field, which is currently a picklist. I realized that the new integration requires a different setup that conflicts with our existing communication processes, as I can't change over 60 pieces of communication that rely on the current fields. I'm looking for guidance on how to proceed since I can't modify the API calls either. I would like to know if we can revert to the old CRM integration to avoid these complications. Any help or suggestions would be greatly appreciated."}