{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f7487738f08d4978a7c7a5ccbb8ad066\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f7487738f08d4978a7c7a5ccbb8ad066-eea8d766f4e5efc5.gif","duration":418.969,"title":"MyAccess Portal Support and Digital Assistant for Access ChangeGPS","description":"This Loom introduces the new MyAccess portal as the renamed Access Customer Success Portal. It explains that existing users sign in with the same username and password, or new users click Register for MyAccess. After signing in, viewers can use the help tile, Get Help for account issues, or Select a product for Access product support, such as Access Change GPS. The update replaces forms with a chat-based digital assistant that provides instant responses, shares conversation history with a support specialist, and can convert to a ticket if further investigation is needed."}