{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f793b2585cc940a7b62082b4eff0d887\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f793b2585cc940a7b62082b4eff0d887-fd72830f03d6b9e5.gif","duration":993.44,"title":"Navigating Tricky Topics: A Friendly Guide to Keen's Advisor Guidelines","description":"Every advisor gets those tough questions, like pregnancy predictions, custody cases, or stock tips. In this quick 10-minute video, Alexandrea walks you through simple, caring ways to respond that keep your customers feeling supported and keep you right in line with Keen's guidelines. You'll get real example responses you can use, plus what to do when a customer's safety is at risk."}