{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f8427e043c4048d3a5c22c5912bbaca2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f8427e043c4048d3a5c22c5912bbaca2-67b87a025109c54d.gif","duration":178.033333,"title":"0. Problem Management - Adding Categories &amp; Services","description":"In this video, I walk you through the process of loading categories and services into the district of the problem management portal. I successfully added three categories, each with three subcategories, and then moved on to load a couple of services. By the end, we have both categories and services set up in the system. I encourage you to follow along and familiarize yourself with the portal, as we will be submitting a problem form next. Your engagement with this process is essential for smooth operations."}