{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f89654c0ba0f404e833e099a04fe118e\" frameborder=\"0\" width=\"2216\" height=\"1662\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1662,"width":2216,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1662,"thumbnail_width":2216,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f89654c0ba0f404e833e099a04fe118e-fb10302d501098aa.gif","duration":143.44,"title":"Allow Editing of Member Information for Facility/Outlet Access via Business Portal","description":"This Loom explains an update that allows outlet or facility access users to change the guest customer name during entry. The speaker demonstrates entering a new name such as Sally and adding additional guests like Mary, noting that once a name is changed it automatically becomes a guest rather than the owner’s name. The update is intended to support clients who allow substitution, such as replacing Billy with family members or a girlfriend, so the substituted guest can check in over the counter."}