{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f8d2b64b8ba9491ab28a29ad6f3cb611\" frameborder=\"0\" width=\"1914\" height=\"1435\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1435,"width":1914,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1435,"thumbnail_width":1914,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f8d2b64b8ba9491ab28a29ad6f3cb611-35e0ed1c5c648a1c.gif","duration":300.04,"title":"Getting Started with Redo Support: A Quick Tutorial","description":"In this quick tutorial, I walk you through how to effectively use Redo support by logging in at app.getredo.com and navigating the support tab. You'll learn about the ticket view, including how to manage customer inquiries, utilize AI for generating responses, and organize tickets with tags. I emphasize the importance of actions like sending, closing, and snoozing tickets, as well as how to access customer information and order history. I encourage you to explore the integrations and utilize the ticket timeline for tracking customer interactions. Please familiarize yourself with these features to enhance your support efficiency!"}