{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f92f8f97edb147d0bf51c761e5f5b9b8\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/private/f92f8f97edb147d0bf51c761e5f5b9b8-8307f9693eef9ba3.gif","duration":119.532,"title":"Streamlining Customer Support with Our New Portal and Chatbot","description":"In this video, I walk you through the setup of our customer portal, which is designed to streamline your experience. Once you log in, you'll find a list of open tickets where you can manage your inquiries directly or via email. I also highlight the chatbot feature that allows you to ask questions based on our knowledge base, making it easier to find information. I encourage you to explore these tools to enhance your support experience. Please take a moment to sign in and familiarize yourself with the portal."}