{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/f9db77e144514f9eb1ced5c9cdc36816\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/f9db77e144514f9eb1ced5c9cdc36816-aa916d1a4c694837.gif","duration":81.045,"title":"How to Submit an Inquiry in Member Portal","description":"This Loom explains how to submit an inquiry through your member portal and track it in inquiry history. It notes the feature may not be available for everyone, and some organizations may require emailing the admin directly. After logging in, you select Inquiries in the upper right corner, then choose the inquiry type either via the link or the button, enter the details such as an unaccessible password issue, and submit. After submission, the inquiry appears in your inquiry history."}