{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fb89e9d918a14bdbb2aaf6ad32154008\" frameborder=\"0\" width=\"1768\" height=\"1326\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1326,"width":1768,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1326,"thumbnail_width":1768,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fb89e9d918a14bdbb2aaf6ad32154008-10d78b151630db21.gif","duration":334.292,"title":"Use the MyAccess portal","description":"In this video, I show you the new MyAccess portal, the updated name for the Access Customer Success portal. You still log in with the same username and password, and you will see a refreshed dashboard that can vary by role. For help, I walk you through searching the MicrOpay Help Centre by selecting Access MicrOpay and typing your question, or clicking Ask a Question. You can then choose whether you need help with your accounts or a specific access product, and get instant support from the AI digital assistant, with conversation history shared if a specialist joins. No action is required, just use the Help Centre or Ask a Question for support."}