{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fd5621454bd94e4f94fb2ce83aa276ea\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fd5621454bd94e4f94fb2ce83aa276ea-47699fdd9e1fe7f6.gif","duration":720.43,"title":"Creating a Culture of Continuous Training in Your MSP Team 📚","description":"In this video, I discuss the importance of creating a recurring training ticket in your PSA or ticketing system to foster a culture of continuous learning within our team. I emphasize that training should be treated as part of the job, just like any client-facing task, and recommend scheduling a consistent block of time—ideally one hour per week per employee. I also highlight the need for accountability in skipping training, ensuring that someone else makes that decision. Additionally, I encourage you to utilize the provided worksheet for further tips and tricks. Please book some time with me if you have questions or need assistance with this process."}