{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fd7f56bb65744c299fa3cbc4e04cfc53\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fd7f56bb65744c299fa3cbc4e04cfc53-00001.gif","duration":543.2969999999998,"title":"Cinareo Capacity Planning with Genesys Cloud","description":"In this video, I will demonstrate how to use Cinareo, a capacity planning tool within the Genesys cloud. I will show you how to import forecasts from Genesys, run multiple scenarios, and create a capacity plan for your organization. This tool allows you to plan for both front and back office channels in an omni-channel environment, in addition to building you a financial forecast and a recruitment and training plan. Watching this video will help you understand how Cinareo can help you plan quickly, plan easily, and plan often."}