{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fd880a6da5bd4234ac9d9e3ffce708c3\" frameborder=\"0\" width=\"3022\" height=\"2266\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2266,"width":3022,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2266,"thumbnail_width":3022,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fd880a6da5bd4234ac9d9e3ffce708c3-15472c1a2e8475ae.gif","duration":664.894,"title":"Collecting and Resolving Cash Customer Deposits","description":"This Loom explains how cash customer rental deposits work from collection to resolution. A deposit is money paid up front that is held on the customer account to protect against damage, late returns, or unpaid charges, and it is not applied to the invoice immediately. In the cash customer billing profile, the default deposit is 25% of the full billing cycle rental subtotal, and when enforced, the order cannot be sent on rent until the minimum deposit is collected; the example deposit was automatically filled in at $416, later with a reduced due amount of about $228.70 after shortening the rental. At the end, you resolve payments by either applying the deposit to the order, refunding it, or keeping leftover deposit on the customer account for other invoices, with the deposit belonging to the customer rather than the order."}