{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fdec64141f44483c8693df5439250760\" frameborder=\"0\" width=\"1208\" height=\"906\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":906,"width":1208,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":906,"thumbnail_width":1208,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fdec64141f44483c8693df5439250760-f50a686ba70f14a2.gif","duration":144.188,"title":"New Non Travel Surcharge for Bus Booking","description":"This Loom explains the new non-travel surcharge setting to reduce empty seats caused by bookings that are not cancelled. It shows how to enable the option in the payment settings hub, choose whether to apply it to AM, PM, or both, and select whether it applies to both payment types or only casual pay-as-you-go students. You then enter a flat dollar fee charged each time a student is booked to travel but does not. The Loom notes that each non-travel occurrence is separate, so AM and PM no-shows create two surcharge events."}