{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fdf18dca5e4b4f4b950699325781cb95\" frameborder=\"0\" width=\"1834\" height=\"1375\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1375,"width":1834,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1375,"thumbnail_width":1834,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fdf18dca5e4b4f4b950699325781cb95-00001.gif","duration":685.635,"title":"Iain Carruthers Roast 2/13/24","description":"In this Loom, I provide feedback on the survey questions for AlphaFX. We discuss the dropping retention rate and the need for better questions to understand customer motivations. I suggest adding simple yes-no questions and condensing the NPS scale. Action requested: Review the feedback and consider implementing the recommended changes."}