{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/fe229e28410845c493459a945a943c1b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/fe229e28410845c493459a945a943c1b-f511f887fa7fe2b5.gif","duration":256.4562,"title":"Checkbox (Boolean) Field Tutorial","description":"In this video, I walk you through adding a \"needs customer reply\" checkbox to our tickets app, which will help us track cases waiting for customer responses. I demonstrate how to create the checkbox, customize its labels, and integrate it into our saved views and dashboard. Additionally, I show you how to export the filtered list of tickets for analysis. Please make sure to implement this feature and keep an eye on the tickets that require customer follow-up. This process is straightforward and will enhance our workflow significantly."}