{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ff8b4ddaa597465cbca7fd83c2f4fbe4\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ff8b4ddaa597465cbca7fd83c2f4fbe4-1709291827638.gif","duration":439.54,"title":"Coaching Cards in Kaizo","description":"In this video, I discuss the benefits of using coaching cards in site ISO for team lead and agent communication. I explain how coaching cards enable you to leave appreciation notes, set individual tasks, and improve the performance of your agents. I also demonstrate the two ways of creating coaching cards in site ISO. Watch this video to learn how coaching cards can help you stay in real-time contact with your agents and enhance their performance."}