video1.0<iframe src="https://www.loom.com/embed/007fac8df5224a9a88e5cb180aca1ca9" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/007fac8df5224a9a88e5cb180aca1ca9-8101201cae459bba.gif303.116In this video, I walk you through the new issue type level setting for SLAs, which allows for more granular control of service level agreements. I explain how to navigate to the admin portal, create or edit custom SLA profiles, and set overrides at the property and issue type levels. It's crucial to select the appropriate properties for your overrides to take effect, as this ensures that work orders will adhere to the specified SLA settings. I encourage you to explore these new features and adjust the settings as needed for your specific issue types. Please take action by reviewing your current SLA configurations and implementing any necessary changes.