<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/00c210987f984f4eb06cbaa08a844fa0&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/00c210987f984f4eb06cbaa08a844fa0-26bc130fc74a235b.gif</thumbnail_url><duration>59.932</duration><title>Operator Holds and How To Resolve</title><description>In this video, I discuss how to reconcile operators, specifically focusing on manual holds that may be placed by you or a NICE account manager. These holds can occur when a customer requests their order to be temporarily held for international shipping, and we require phone and email information to trigger an operator hold automatically. Additionally, I mention that the NICE team may be working on inventory audits, and if an order is in tote, we may need to update the address or shipping details. Once the issue is resolved, please remember to remove the hold using the option at the bottom right corner. Your attention to these details is crucial for smooth order processing.</description></oembed>