video1.0<iframe src="https://www.loom.com/embed/00dd9f2d2108478cb072040251d01911" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/00dd9f2d2108478cb072040251d01911-d2093197ceedaf66.gif51.477333This Loom explains how to process a card or FPOS refund in the point of sale. Start from the Orders tab, find the order, and look for an FPOS payment entry with a small red arrow next to it, which indicates a card payment. If the payment was cash, this refund option is not available. Click the smaller refund button, enter the supervisor PIN, enter the refund amount for full or partial refund, and submit; the transaction will show an FPLUS Refund line after processing.