video1.0<iframe src="https://www.loom.com/embed/010ec4777747491dba964a57e42d01ca" frameborder="0" width="2024" height="1518" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15182024Loomhttps://www.loom.com15182024https://cdn.loom.com/sessions/thumbnails/010ec4777747491dba964a57e42d01ca-57c47b1ef30b8ae5.gif47.1273In this video, I walk you through the process of creating and managing macros effectively. I explain how to access the macro feature from a specific ticket and the options available for editing, using, or deleting existing macros. I also highlight how to add new macros to streamline our workflow. Please make sure to familiarize yourself with these steps as they will enhance our efficiency.