video1.0<iframe src="https://www.loom.com/embed/013f846f70fe452eb9656fd364b7758c" frameborder="0" width="1876" height="1407" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14071876Loomhttps://www.loom.com14071876https://cdn.loom.com/os/loom-media-content/loom/a436116f-02ce-4520-8fbb-7301462a1674/1621dc1f-3702-4525-84ba-fad829566798/sessions-thumbnails-013f846f70fe452eb9656fd364b7758c-d56d363b9fffdd58.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9wbzNtZnNpZ2FzN2I0c2pyIiwiYWxnIjoiUlMyNTYifQ.eyJicyI6Imxvb20tbWVkaWEtY29udGVudCIsImF1ZCI6InRkcC1vcy1hcmNoZXR5cGUiLCJuYmYiOjE3OTM1MzE3MDcsInRpIjoiMjVmZTFlNzEtNTAwZS00NjhiLTg5ZmItOGFlODI5ZTgyNzM3IiwiYWRpIjoibG9vbS9sb29tIiwiaXNzIjoibWljcm9zLWdyb3VwL3RkcC1vcy1hcmNoZXR5cGUiLCJwaWQiOiI0YzdiOGJjOC0zNGJmLTRiM2ItODEyMy0wN2NlNzIwM2Y5ZTQiLCJ3YSI6ImZhbHNlIiwib2lkIjoic2Vzc2lvbnMtdGh1bWJuYWlscy0wMTNmODQ2ZjcwZmU0NTJlYjk2NTZmZDM2NGI3NzU4Yy1kNTZkMzYzYjlmZmZkZDU4LmdpZiIsImV4cCI6MTc5MzUzMjMwNywiaWF0IjoxNzkzNTMxNzA3LCJqdGkiOiI5OGFlZDU3ZC0wNWM3LTRiYjUtYmExYi1hZGQ3MDAyYjA2MDMifQ.cXHEkmOCjJacOzHam7EKfsPE7gFz6svt8NwSqoPkJzZum51UWyrmNANA0rQNrT-e41tlBiT7WhIGj8KDpwiP_S1tp2xPOOmNvl4aVQcVtYOF1TIE2X0pw88EIzvxtCW0pgTvq4KEwkSo4QYe0n8nijGTp0PiRCs8M25rb5kLfo8b0-Jhhb1IBa5YxJgkeQ_vFIfRbCMO4e-QHPfdA1xQLBxaFyV_TgHtmGFXKqozBehb6w6OH2AGsL_bBwTvwPN3pzx9t1j3_z3MREbLVpR6_LZV8BjpantIs3yxy-zwvGWdy5H9bbIzshdeEnH187edcZHnxIKFxHqFZaUULoGVCg&Expires=1793532307&Signature=Hbte4AtLfLQDna8MnvFfyflrruugIAbtCvcxP949LXsGzqxiGQanyjbGhLiEBeYNIA6exq%7E7JoodXjUsmE6mO9Xgvtq0oAx2d1C7XosiQZRsKSTfr%7Eidhr6sZby52xMsGQ8Z%7EPOPKQagYZgtMBXat6GZlj42qrZqLsASoglrsoLG8O4j9JruxA0AJOUHKJHnExYX9RadJJKV10u7tm43OP8orY4LtysGKCpZAleLqDHuSEan9Vm1oVAMuUCgyPYfdBoAR1zjm7xeRqoysa2CTLcT0LDYz56HmYmfupihZb7JYqn5puYEucMKvypfubclfWBIfpoelbOckLAQMNZ8yQ__&Key-Pair-Id=KQOSYIR44AIC0169.43Using JSM Request Router Agent for Updating Ticket PriorityThis Loom explains how Atlassian’s Jira Service Management RequestRouter helps service desk agents triage new tickets by suggesting priority, request type, and escalation. It first demonstrates suggesting a priority when a user requests guest Wi-Fi credentials for the Bangalore office, showing RequestRouter changing the priority from low to high based on the description. It then shows how to automate this using an automation template in space settings, where the trigger is when a work item is created and RequestRouter is invoked to suggest a priority that updates the work item field automatically. The automation runs as soon as the ticket is created to set the priority to the suggested value.