video1.0<iframe src="https://www.loom.com/embed/01ce1e482d5649beb33a262992153bcc" frameborder="0" width="1080" height="810" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8101080Loomhttps://www.loom.com8101080https://cdn.loom.com/sessions/thumbnails/01ce1e482d5649beb33a262992153bcc-458498c506120264.gif293.568This Loom explains how your nominated staff should manage and resolve AI-handled call issues in the dashboard. It shows how to review issues under Open and Resolved, check call details and recordings, add notes, choose an outcome such as rescheduled, cancelled, booked, or other, and then post so the issue moves to the resolved column. The creator notes that staff should focus on resolving issues from today and yesterday. It also describes a settings option to configure a daily email digest of unresolved issues.