video1.0<iframe src="https://www.loom.com/embed/023a261f5efe4ea2ad55d487a8c13a46" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/023a261f5efe4ea2ad55d487a8c13a46-a4001ae67ed73007.gif192.734In this video, I discuss the importance of upselling in our business and how it can significantly increase our average ticket. I share a recent example where I upsold a customer on a patio cleaning and gutters, boosting the total from $518 to an additional $234, which is about a 45% increase. I emphasize that having our technicians upsell in person is often more effective, as customers tend to trust their recommendations more. I encourage everyone to train our techs to identify and communicate these opportunities during service visits. Let's focus on these small wins, as they can lead to hundreds of thousands of dollars in additional revenue over the year.