video1.0<iframe src="https://www.loom.com/embed/02455c893e8a47109a1d245dda40c4f7" frameborder="0" width="2580" height="1935" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>19352580Loomhttps://www.loom.com19352580https://cdn.loom.com/sessions/thumbnails/02455c893e8a47109a1d245dda40c4f7-92a080b50014e3c5.gif112.4311In this video, I wanted to show you how to find tickets that are waiting for your response to improve your filtering process. You can sort tickets by status to see what's open or specifically waiting on you. If a ticket sits in "waiting on customer" for too long, the system will automatically check in after 72 hours and resolve it if there's no response. Please make sure to check your open tickets regularly and respond promptly to avoid automatic closures. This will help you keep track of what you're waiting on without any guesswork.