video1.0<iframe src="https://www.loom.com/embed/025b539ef4dd46eca3d78ed0c6ac46c4" frameborder="0" width="1244" height="933" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9331244Loomhttps://www.loom.com9331244https://cdn.loom.com/sessions/thumbnails/025b539ef4dd46eca3d78ed0c6ac46c4-00001.gif290.466Hey, I'm Tom from Unthread and in this video, I'll show you how to efficiently manage customer support requests in Slack. I'll demonstrate how to automatically track tickets when customers reach out, group messages together, and manage ticket details using shortcuts. I'll also explain how to use AI responses to suggest replies to customers and provide step-by-step instructions on connecting to Zapier. Additionally, I'll show you how to view an overview of all your conversations, close tickets, and create tasks for your engineering team. Finally, I'll discuss the benefits of using the Unthread dashboard for tracking conversation history and generating AI summaries.