video1.0<iframe src="https://www.loom.com/embed/02badead75164ff38f8bed10308e35d0" frameborder="0" width="1484" height="1113" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11131484Loomhttps://www.loom.com11131484https://cdn.loom.com/sessions/thumbnails/02badead75164ff38f8bed10308e35d0-1704834044214.gif230.767In this video, I will introduce you to two often overlooked features in HelpSpot: Subscriptions and Reminders. Subscribing to a request allows you to receive updates, even if the request is not assigned to you. Whether you want to stay in the loop or keep track of a tricky customer interaction, the subscribe feature is incredibly useful. I will show you how to subscribe yourself and others to requests, as well as how to manage your subscriptions. Additionally, I will explain how to create reminders for yourself or others, allowing you to set specific dates and times to be reminded about important requests.