video1.0<iframe src="https://www.loom.com/embed/0473d9082c7c468fbaa5210343af449c" frameborder="0" width="1488" height="1116" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11161488Loomhttps://www.loom.com11161488https://cdn.loom.com/sessions/thumbnails/0473d9082c7c468fbaa5210343af449c-af4e45cdd1e9cc32.gif146.77This Loom explains how to handle move-in and move-out tasks on your Sunbound dashboard. For move-in, it shows how selecting a resident like Eleanor may flag missing billing details, such as no ACH information and no email on file, which prevents sending statements. The Loom describes options to update the payer contact, add an ACH or credit card payment method, or deactivate for users who do not want to use Sunbound. For move-outs, it emphasizes collecting the last final balance, illustrated with a current balance of $6,800, and notes that marking as moved out deactivates the account and stops final payment collection.