<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/05964bad95af430787b6b1aef08d1d75&quot; frameborder=&quot;0&quot; width=&quot;1364&quot; height=&quot;1023&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1023</height><width>1364</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1023</thumbnail_height><thumbnail_width>1364</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/05964bad95af430787b6b1aef08d1d75-00001.gif</thumbnail_url><duration>158.43333333333334</duration><title>New Form Updates and Important Account Information</title><description>In this video, I explain the new updates we made to the form, including the addition of review account activity and important notes. I also highlight the importance of including any specific instructions or restrictions in the pinned notes section. Additionally, I discuss the need to address open change requests and automatic policy change requests, as well as the importance of removing payment information from certain accounts. Lastly, I mention the process for documenting the cancellation or non-renewal of policies. Please watch the video for more details and action items.</description></oembed>