video1.0<iframe src="https://www.loom.com/embed/05b778d5304742b283f665a31ab57553" frameborder="0" width="1938" height="1453" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14531938Loomhttps://www.loom.com14531938https://cdn.loom.com/sessions/thumbnails/05b778d5304742b283f665a31ab57553-e3c03228dd5c1c1d.gif74.482922In this video, I walk you through the process of adding a transfer message in human states within our pipeline. I demonstrate how to select the appropriate pipeline, add a step for transfer, and assign it to a user or team. I also explain how to customize the forwarding message, such as "you will be contacted soon," or choose to mute it if no message is needed. Please make sure to save your changes after setting up the message. This will enhance our communication during the transfer process.