video1.0<iframe src="https://www.loom.com/embed/05cf5b0782684e889f7de0afefbc85cd" frameborder="0" width="1432" height="1074" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10741432Loomhttps://www.loom.com10741432https://cdn.loom.com/sessions/thumbnails/05cf5b0782684e889f7de0afefbc85cd-f1a07bf6d2d0c379.gif545.843In this video, I cover the essential aspects of knowledge-based management within the MyPersona platform, focusing on maintaining an up-to-date and efficient system. I explain how to manage the Q&A tab and conversation starters to ensure that users receive accurate information and guidance. It's crucial to regularly check the questions forwarded to you and provide answers to enhance the MyPersona's learning. I also demonstrate how to create and edit conversation starters to improve user interactions. Please take action by reviewing and updating your Q&A items and conversation starters to optimize the MyPersona experience.