video1.0<iframe src="https://www.loom.com/embed/05e7a04c5ff74314923fc9b95c248111" frameborder="0" width="1786" height="1339" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13391786Loomhttps://www.loom.com13391786https://cdn.loom.com/sessions/thumbnails/05e7a04c5ff74314923fc9b95c248111-a0cdbe340f72c5fa.gif250.741Steps for canceling a child order generated by Send To Many and issuing a refund: 1. Cancel and refund the child order. Child orders are processed through "Send To Many". These aren't the real transactions on the order but we should still refund them to clear the revenue. Restock the inventory if appropriate. Turn off the customer notification. 2. Issue a refund against the parent order. - Find the parent order. If Send To Many canceled this order, it still holds the revenue for the order and you can still issue a refund against it. - After clicking the Refund button, select the quantity of each product to remove from the parent order. You'll see a note that the item can't be restocked. That's alright as these are just placeholder custom items in the parent order. - Paste the total refund amount from the child order into the Refund Amount field. (You can't adjust any tax or shipping custom line items.) - Choose the refund method: original payment method or store credit, if available. - Add a reason note. You might want to note the tax and shipping amounts being refunded from the child order here. - Decide whether to send the customer notification and complete the refund.