video1.0<iframe src="https://www.loom.com/embed/07728e4554044284b26ab8c33be01f61" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/07728e4554044284b26ab8c33be01f61-876d5be1558cef13.gif1297.56 ### Discussion on client onboarding and community feedback 0:00 - Juliana Joy and the coaching team discussed the importance of understanding client perspectives on dating and community involvement. - They emphasized the need to address client concerns about dating pressure and to leverage community feedback for improvement. - Juliana Joy suggested creating a compilation video of client testimonials about the community to highlight positive experiences. - The team agreed to track and compile these testimonials for promotional purposes. ### Community support and feedback 3:56 - Juliana Joy expressed satisfaction with the positive feedback from clients about the community's support. - The team discussed the unique support system offered by their community, which exceeds client expectations. - Juliana Joy Coaching mentioned the importance of allowing clients to ask questions and feel comfortable during onboarding. - The team agreed on the value of genuine interactions and the impact of personalized communication, such as voice messages. ### Onboarding process and team growth 6:21 - Juliana Joy and the coaching team reviewed the success of the onboarding process, noting its effectiveness in preparing team members to work with clients. - They discussed the importance of confidence and encouragement in onboarding new team members. - Juliana Joy highlighted the need for a structured hiring funnel to attract and retain team members who align with the company's values. - The team planned to collect testimonials from team members about their experiences for recruitment purposes. ### Standardizing hiring processes 11:00 - Juliana Joy and the coaching team discussed the need to standardize the hiring process to improve efficiency. - They considered implementing a multi-step interview process, including an initial phone interview and department-specific interviews. - Juliana Joy emphasized the importance of involving psychologists in the hiring process to ensure candidates align with the company's values. - The team planned to research and develop a standardized hiring process, drawing on past experiences and industry practices. ### Technical support and finalizing onboarding 14:20 - Juliana Joy and the coaching team addressed a technical issue regarding support codes, with Juliana Joy providing guidance on how to generate them. - They planned to finalize the onboarding process by the end of the month, ensuring a smooth transition for new clients and team members. - The team discussed the possibility of implementing a round-robin system for assigning coaches to clients, weighing the benefits of automated versus personalized assignments. - Juliana Joy emphasized the importance of setting up individual scheduling links for coaches to streamline the onboarding process.