video1.0<iframe src="https://www.loom.com/embed/077dbbe1d8cf4413a52faad12464e2ac" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/077dbbe1d8cf4413a52faad12464e2ac-65a42085e1cb944a.gif385.344In this video, I walk you through the process of getting started with Power Automate and the Desk Director connector. We create a new API key in the admin portal, set it up in Power Automate, and configure a flow that triggers when a ticket is created or updated. I demonstrate how to filter tickets based on specific criteria and add an internal note to the ticket. Please make sure to check the documentation linked for further details. Your action is to follow along and set up your own flow as demonstrated.