video1.0<iframe src="https://www.loom.com/embed/083f1fbb47254dd180f21a85f96a4e47" frameborder="0" width="1108" height="831" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8311108Loomhttps://www.loom.com8311108https://cdn.loom.com/sessions/thumbnails/083f1fbb47254dd180f21a85f96a4e47-7faf814542374b19.gif871.845This Loom documents a decision on whether to downgrade Intercom from an early stage discount plan to Essentials without losing required functionality. The author reviewed a plan change that would raise the bill from about $69 to about $451 per month, plus roughly 99 cents per outcome. They had Claude audit 273 Puzzle steps linked to Intercom in about 13 minutes, then cross-checked with Intercom support on whether Essentials can support assignment and routing by email address without advanced workflows. The conclusion was that Essentials requires workflows for automatic assignment except for default assignment, so downgrading could break key routing behavior.