video1.0<iframe src="https://www.loom.com/embed/08ac865f5d6e4e6b9a570c09de5defa8" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/08ac865f5d6e4e6b9a570c09de5defa8-fa9f7847475a77e1.gif125.141This Loom explains the best ways to communicate with an assigned technician on a CloudWorkPro work order. It covers using the technician’s phone number or email address listed under their profile, and using the in-app video call option available for Enterprise and Enterprise Pro Plus customers. The primary recommendation is in-app messaging on the work order, which opens a conversation that any team member can join and saves as part of the work order history. Messages from the customer and technician trigger notifications when new messages are added.