video1.0<iframe src="https://www.loom.com/embed/09250f03b82b404faa341f545c5ea34a" frameborder="0" width="1610" height="1207" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12071610Loomhttps://www.loom.com12071610https://cdn.loom.com/sessions/thumbnails/09250f03b82b404faa341f545c5ea34a-7c06ef4958ab9029.gif300.105Hi, it's Morgan with a quick video update on a new feature addressing secondary alerts during busy periods. We aim to prioritize the longest waiting customers, reducing wait times and improving consistency for our virtual managers. This backend change ensures a smoother customer experience without major disruptions to your daily tasks. Your feedback on this upcoming feature is valuable as we aim to enhance virtual manager efficiency within VMOS.